Frequently Asked Questions

Answering Your Questions
Professional logistics knowledge with thoughtful service answers

Frequently Asked Questions

Below are questions frequently asked by our customers. If your question is not listed, please contact our customer service.

International logistics refers to the logistics activities of transporting goods from one country (or region) to another, including transportation, warehousing, packaging, customs declaration and inspection, and a series of other links.

We provide a comprehensive range of international logistics services, including:
  • International Ocean Freight (FCL, LCL, Bulk Cargo)
  • International Air Freight
  • International Land Transportation
  • Warehousing Services
  • Customs Declaration and Inspection Services
  • Supply Chain Management
  • Project Logistics
  • Logistics Consulting

You can get a quote through the following methods:
  • Submit an inquiry form online through our website
  • Send an email to office@uniwill56.com
  • Call our customer service hotline: +86 25 8666 0000
  • Communicate in real-time with our customer service staff through online customer service tools

The transit time for international ocean freight depends on the specific route and mode of transportation:
  • East China → Basic European Ports: 25-30 days
  • East China → West Coast North America: 15-20 days
  • East China → East Coast North America: 25-30 days
  • East China → Southeast Asia: 3-7 days
  • East China → Australia: 15-20 days
Note: The above transit times are for reference only. Actual transit times may be affected by weather, port congestion, and other factors.

FCL (Full Container Load): Full container load transportation, where the goods fill an entire container. Suitable for transporting larger quantities of goods.

LCL (Less than Container Load): Less than container load transportation, where goods from multiple customers are consolidated into one container. Suitable for transporting smaller quantities of goods.

Yes, we provide international cargo transportation insurance services. The insurance cost depends on the value of the goods and the mode of transportation, generally 0.3%-0.8% of the cargo value. We recommend that all customers purchase insurance to ensure the safety of the goods during transportation.

The price of international logistics is determined by various factors, including:
  • Weight and volume of the goods
  • Mode of transportation (ocean, air, land)
  • Origin and destination
  • Nature of the goods and special requirements
  • Fuel surcharges, port surcharges, etc.
  • Exchange rate fluctuations

Our quotes usually include basic freight and common surcharges, but the specific situation depends on the goods and destination. We will detail all fees in the quote to avoid any hidden fees. For further information, please contact our customer service staff.

You can track your shipment through the following methods:
  • Visit our website and enter the bill of lading number on the cargo tracking page
  • Use our customer service system's container monitoring feature
  • Call the customer service hotline for inquiries

Cargo tracking information is usually updated at the following points:
  • When the cargo is picked up
  • When the cargo arrives at the port/airport
  • When the cargo is loaded onto the vessel/aircraft
  • When the cargo arrives at the destination port/airport
  • When the cargo is cleared through customs
  • When the cargo is delivered
The update frequency depends on the specific mode of transportation and destination, generally updated within 24 hours.

Generally speaking, the following documents are required for customs declaration:
  • Commercial Invoice
  • Packing List
  • Bill of Lading / Air Waybill
  • Customs Declaration Power of Attorney
  • Inspection Certificate (if required)
  • Certificate of Origin (if required)
  • Other special documents (such as endangered species certificates, food hygiene certificates, etc.)
Specific document requirements depend on the nature of the goods and the regulations of the destination country.

Customs clearance time depends on the following factors:
  • Customs clearance efficiency of the destination country
  • Nature of the goods (ordinary goods, special goods)
  • Completeness of documents
  • Whether customs duties/VAT need to be paid
  • Whether quarantine inspection is required
Generally speaking, the customs clearance time for ordinary goods is 1-3 working days. Special goods or incomplete documents may take longer.

We accept the following payment methods:
  • Bank Transfer (T/T)
  • Alipay / WeChat Pay
  • Credit Card Payment
  • Letter of Credit (L/C)
  • Draft
Payment methods can be negotiated and determined according to your requirements and business practices.

Payment timing depends on the mode of transportation and business agreement:
  • Ocean freight: Generally payment within 3-5 working days after the cargo is loaded
  • Air freight: Generally payment before the cargo departs
  • Land transport: Negotiated according to specific circumstances
Long-term cooperating customers can negotiate more flexible payment methods.

If the cargo is damaged or lost during transportation, please follow these steps:
  1. Immediately notify our customer service staff
  2. Keep all relevant documents (waybill, invoice, photos, etc.)
  3. Fill out the claim application form
  4. Cooperate with our investigation
We will process the claim as soon as possible after receiving it, generally giving a processing result within 30 working days.

The following documents are required when making a claim:
  • Claim application form
  • Copy of waybill
  • Cargo invoice
  • Photos of cargo damage/loss
  • Delivery receipt / signing receipt
  • Insurance policy (if insurance was purchased)
Specific document requirements may be adjusted according to the actual situation.

If you cannot access our website, please try the following methods:
  • Check your internet connection
  • Clear browser cache and cookies
  • Try using a different browser
  • Try using a different device
  • Check if a network firewall or security software is blocking access
If the problem persists, please contact our technical support staff.

Steps for using the online booking system:
  1. Contact our relevant customer service to obtain login information
  2. Fill in cargo information (weight, volume, quantity, etc.)
  3. Select origin and destination
  4. Select mode of transportation and service type
  5. Upload relevant documents (if required)
  6. Submit order and make payment
  7. Our customer service staff will contact you within 24 hours
If you encounter problems during use, please contact our customer service staff.

Can't find an answer to your question?

If your question is not found in the FAQ list, please contact our customer service staff.

Contact Customer Service Online Service Customer Service Hotline